This comprehensive 4-hour training includes an introduction to Conflict Resolution, active listening, reflective skills, de-escalation, I statements, problem-solving, and how to apply these skills to high conflict situations.

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Cost is $100 for the half-day training.

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June 7th, 2023

October 4th, 2023

This training is held from 9:00 am - 1:00 pm EST, via Zoom web conferencing.

Contact Danielle Cosgrove at 216-621-1919 ext. 6810 or danielle.cosgrove@clevelandmediation.org for more information.