Conflict Management

Training Series

Cleveland Mediation Center

Conflict Resolution and Communication Skills (3 hours)

This 3 hour training introduces participants to the process of Conflict Resolution. Attendees will learn active listening and reflecting skills, and will learn how to apply these skills to high conflict situations.

Cost:

  • Up to 15 participants: $450

  • 16-25 participants: $570

De-Escalation Training (3 hours)

This 3 hour training teaches participants specific techniques in de-escalation through learning and practice, and an opportunity to discuss real life situations where de-escalation is needed in high conflict situations. Participants will also discuss identifying support networks.

Cost:

  • Up to 15 participants: $1000

  • 16 or more participants: $1350

Conflict Management Training (6 hours)

This comprehensive 6 hour training includes elements of our Conflict Resolution and Communication Skills training and De-escalation trainings.

Cost:

  • Up to 15 participants: $900

  • 16-25 participants: $1,140

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De-escalation Training (3 hours)

This 3 hour training teaches participants specific techniques in de-escalation through learning and practice, and an opportunity to discuss real life situations where de-escalation is needed in high conflict situations. Participants will learn to use I statements, will discuss problem solving, and will also identify support networks.

Cost:

  • Up to 15 participants: $450

  • 16-25 participants: $570

Contact Danielle Cosgrove at 216-621-1919 ext. 6810 or danielle.cosgrove@clevelandmediation.org for more information about conflict management trainings.

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©2019 Cleveland Mediation Center

1701 Payne Ave. Cleveland OH 44114 / phone: (216) 621-1919 / fax: (216) 236-7601