Staff Directory

Danielle Cosgrove


​(216) 621-1919 ext. 6810

Danielle Cosgrove is the Director of Cleveland Mediation Center. Danielle has 18 years of experience working in the non-profit sector with over ten years working in the field of mediation and conflict resolution. Ms. Cosgrove worked at Cleveland Mediation Center from 2006-2013, most recently on the senior staff team as the Director of Programs and Development. Prior to her work at CMC, Ms. Cosgrove mediated custody and visitation issues with unmarried parents and school attendance cases. Ms. Cosgrove also has a Master’s degree in Conflict Resolution.

Ms. Cosgrove is overseeing the day to day operations of CMC, developing relationships with new community partners, expanding and publicizing CMC’s training offerings, and exploring new areas of expansion.

Tracy Callahan

Shelter Mediation Advocate

​(216) 621-1919 ext. 6807

Tracy is a graduate of Tuskegee Institute with a Bachelor of Arts in Electrical and Electronics Engineering and has served 15 years in the United States Army. Tracy was honorably discharged in 2000.

Tracy began his career with Cleveland Mediation Center in November 2010 as a Mediation and Diversion Advocate, working with residents of the men and womens shelters of greater Cleveland to assist them with finding alternatives to shelter. Tracy has also worked in collaboration with the SSVF (Supportive Services for Veteran Families) program to assist veterans living in shelter and supporting them with financial assistance to help veterans leave shelter and enter into stable housing.

Tracy is currently responsible for facilitating mediations in partnership with homeless shelters in the Cuyahoga County Continuum of Care.

Steven Molnar

Mediation/Diversion Advocate

​(216) 621-1919 ext. 6803

Steven Molnar obtained his Bachelor’s Degree in Communication Management with a focus on mediation and health from Cleveland State University in Fall of 2013. This caused him look into and start working with Cleveland Mediation Center as a volunteer in January 2014 for the Family Shelter Mediation Program. He continued his path in the conflict resolution field by fulfilling the criteria needed to become a Rule 16 qualified mediator, as designated by the Ohio Supreme Court.


Steven currently manages CMC's Family Shelter Mediation Program which works with Central Intake and homeless shelters in Cuyahoga County to prevent shelter residents from being involuntarily discharged. Additionally, he mediates cases for The Supportive Services for Veterans Families (SSVF) Program to help finalize agreements between landlords and tenants to continue their tenancies.

Victoria Niles

Mediation Advocate

​(216) 621-1919 ext. 6808

Victoria earned her Bachelor’s Degree in Psychology from Notre Dame College. In 2019, she completed the Conflict Resolution and Peace Studies Short-Term Certificate Program at Tri-C.


Victoria began working for Frontline Service in 2012 with the Mobile Crisis Team as a Referral and Information Specialist. She provided crisis intervention to adults and children, community resources, assistance to community referrals, and suicide prevention. She has over twenty years of mental health experience.

Victoria is primarily responsible for mediating Shelter Mediations and mediates Neighbor to Neighbor and Landlord and Tenant Mediations as well.

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©2020 Cleveland Mediation Center

1701 Payne Ave. Cleveland OH 44114 / phone: (216) 621-1919 / fax: (216) 236-7601