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Diversion Training

A conflict resolution approach to keeping people housed.

Shelter Diversion Training

Shelter Diversion prevents homelessness for people seeking shelter by identifying immediate alternate housing and connecting clients to services and financial assistance so they can return to permanent housing. In Cleveland, we have found that this client-centered, conflict resolution approach keeps many persons seeking shelter stably housed.

Diversion experts from Cleveland Mediation Center can provide this training virtually to your community or attendees can attend the 2023 virtual training in June and September. CMC has trained over 30 communities nationwide in shelter diversion since 2014. 95% of participants gave the training an Excellent or Very Good Overall Rating.

Group Training Options:

  • 2-Day Diversion Training for up to 14 participants

  • 1-Day Train-the-Trainer Session for up to 14 participants, must have taken the 2-Day Diversion Training prior to attending

  • 4-hour Diversion Overview Training, delivered by Zoom web-conferencing

  • 2-hour Implementing Diversion by Phone Training, delivered by Zoom web-conferencing

  • Web-conferencing office hours with diversion providers to aid in implementation

  • CMC can also create custom-made videos and implementation guides on diversion for your community 

Individual Training Options:

2-day Diversion Training, May 13th and 14th, 2024 and August 6th and 7th 2024 11:00AM-5:00PM EST, $300/attendee

Please email Danielle Cosgrove if you are interested in attending the Train the Trainer training in 2024. 


New in 2024: Mediation Training for Housing Providers

This 3-day training will equip housing providers with mediation skills to reduce conflict with clients and tenants. 

Individual Training Option- March 12th-14th 2024, 11AM- 5PM, $400.


CMC can also provide this training for groups. Please email Danielle Cosgrove for more information or call her at 216-621-1919, ext. 6810.

"The Supportive Services for Veteran Families (SSVF) grantees in Los Angeles County are part of a national diversion pilot known as Rapid Resolution. As a community, we realized that we needed to implement diversion practices to increase housing opportunities for our Veterans. Implementing diversion in a community that spans over 4,000 square feet and is home to 3,910 Veterans experiencing homelessness seemed like an epic and nearly impossible feat. We knew that it would be critical to find experts in the field to train our SSVF grantees. We chose Cleveland Mediation Center due to their longstanding positive reputation as leaders in this work and they did not disappoint. In fact, they blew us away and thoroughly impressed us.

The training itself was comprehensive and provided both macro and micro aspects of conflict resolution and mediation. We were able to see the practical application of diversion in a video clip and we had the opportunity to utilize the skills we were learning during several group activities. Our trainer was a dynamic speaker that kept our group engaged for three full days of training. He shared his own personal experience with diversion implementation which inspired our own implementation ideas for our community. His ability to present new information, while also creating a space for open dialogues, allowed us to learn from him and each other. The training allowed our community to begin to shift to a diversion paradigm and transformed our feelings of hesitation and concern to feelings of eagerness and excitement. We are incredibly grateful for the gift that Lehman and the Cleveland Mediation Center has shared with us and we are now ready to share this gift the rest of our homeless services community in Los Angeles County."

-The Los Angeles SSVF Collaborative


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